Who we are
Dear Valued Customer,
We understand that when it comes to your health and well-being, convenience and reliability are paramount. That’s why we’re committed to providing you with a seamless delivery experience for all your medication and healthcare needs. Below, we’ve outlined our delivery policy to ensure transparency and clarity in every step of the process:
1. Delivery Zones: Our delivery services are available worldwide.
2. Delivery Timeframes: Orders placed before 2PM on a business day will be processed and dispatched on the same day. Orders placed after the cutoff time or on weekends or holidays will be processed on the next business day. Please note that delivery times may vary depending on your location and courier availability.
3. Shipping Methods: We’ve partnered with reputable courier services to ensure reliable and timely delivery of your orders. Once your order has been dispatched, you’ll receive a tracking number allowing you to monitor the delivery status online. Rest assured, your package will be handled with care every step of the way.
4. Delivery Charges:
- Within Tirana: Delivery is free within the city limits of Tirana.
- Outside Tirana (Other Cities): For delivery to cities outside Tirana, a flat fee of 300L is applicable.
- International Deliveries (Abroad): For international deliveries, we partner with DHL for fast and reliable shipping. The shipping fee will be calculated based on the destination and package weight. Please contact our customer service team for a quote and shipping options for your international orders.
5. Delivery Confirmation: Upon successful delivery of your order, you’ll receive a confirmation email or SMS notification. In the event you’re unavailable to receive the delivery, our courier service will make redelivery attempts or provide instructions for pickup from a designated location, ensuring you get your package securely.
6. Prescription Medications: Your health and safety are our top priorities. For prescription medications, our delivery service may require verification of your prescription before dispatching the order. Rest assured, our pharmacists will handle this process efficiently, and we’ll keep you informed every step of the way.
7. Returns and Refunds: Should you need to return any products delivered to you, please refer to our Returns and Refunds Policy for detailed information on the process. We’re committed to resolving any issues promptly and ensuring your complete satisfaction.
8. Contact Information: If you have any questions or concerns regarding our delivery policy or need assistance with your order, our dedicated customer service team is here to help. You can reach us via email at contact@vitalsn.com.
9. Policy Updates: We continuously strive to improve our services to better serve you. Any updates or modifications to our delivery policy will be promptly communicated on our website. We encourage you to review this policy periodically to stay informed about any changes that may affect your future orders.
Thank you for entrusting us with your healthcare needs. We look forward to serving you and ensuring your experience with VitalSN is nothing short of exceptional.