Who we are
Dear Valued Customer,
At VITALSN, we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines the terms and conditions related to the shipment of products purchased on https://www.vitalsn.com.
1. Order Processing
- Processing Time: Orders are typically processed within [Insert Processing Time, e.g., 1-3 business days] of purchase confirmation. Orders placed on weekends or holidays will be processed on the next business day.
- Order Confirmation: You will receive an email confirmation with your order details and tracking information (where applicable) once your order has been shipped.
2. Shipping Methods and Costs
- Domestic Shipping: We offer a range of shipping options within [Insert Domestic Region/Country, e.g., the United States]. Shipping costs are calculated at checkout based on your location and chosen delivery method.
- International Shipping: We ship to select international destinations. Shipping rates and times may vary by location and will be calculated at checkout. Please note that international shipments may be subject to customs duties or import taxes, which are the responsibility of the customer.
3. Estimated Delivery Times
Our estimated delivery times are as follows (after order processing):
- Standard Shipping: [Insert Estimated Delivery Time, e.g., 3-7 business days]
- Expedited Shipping: [Insert Estimated Delivery Time, e.g., 1-3 business days]
- International Shipping: Delivery times vary by destination, typically ranging from [Insert Range, e.g., 7-21 business days].
Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather delays, customs processing times, or carrier issues.
4. Shipping Restrictions
- PO Boxes and APO/FPO Addresses: Some carriers may not deliver to PO Boxes or APO/FPO addresses. If you require delivery to one of these locations, please contact our customer service team before placing your order to confirm availability.
- Restricted Items: Certain items may be subject to shipping restrictions due to regulatory requirements. We will notify you if an item in your order cannot be shipped to your location.
5. Tracking Your Order
Once your order is shipped, we will send you a shipping confirmation email with tracking information (if available). You can use this tracking number to follow your shipment’s progress through the carrier’s website.
6. Lost or Delayed Shipments
If your order is delayed or lost in transit, please reach out to our customer service team at [Insert Customer Service Email]. We will work with the carrier to resolve the issue as quickly as possible. Please note that we are not responsible for delays caused by the carrier or for items lost due to an incorrect shipping address provided at checkout.
7. Changes to Shipping Address
If you need to change the shipping address after placing an order, please contact us as soon as possible at [Insert Customer Service Email or Phone Number]. We will do our best to accommodate your request if the order has not yet been shipped.
8. Customs, Duties, and Taxes
For international orders, any customs or import duties and associated fees are the responsibility of the customer. We are not responsible for delays or costs incurred due to customs processes.
9. Contact Us
If you have any questions or need further assistance with shipping, please feel free to contact us: contact@vitalsn.com